Shipping & Returns

 

Shipping Information

Steam Dream Treasures ships mainly within the United States. Our standard shipping time is 3 to 7 days depending on the location of the recipient. 

We also consider shipping to our Northern Canadian friends. Shipping rate will differ depending on best way to ship and Canadian Rules and Regulations. Please contact us before finalizing your purchase if you have any questions.

Addendum: As of recently, we’ve had many other requests for shipping in Australia, the UK and other regions. If you have such requests please feel free to contact us and we will make arrangements to please all customers. Shipping may take up to 15 days to receive depending on the shipping agreed upon.

You may email us at support@steamdreamtreasures.com

 

Easy Returns & Exchanges

Please report damaged or incorrectly shipped items to our offices within 15 days of receipt.  We will ensure to cover any shipping costs incurred if the return is a result of our error.

To report any issues, simply fill-in the "CONTACT" form -link at the bottom of the page, including the  item information and purchase order number, date and include pictures if item is damaged. 

If your return is for damaged merchandise you can select to receive a replacement item, exchange or credit to your account. If the item is undamaged, you will be given a credit on your account to apply to future orders* upon receipt of the item. Our team may refuse to approve the return or credit of the pertaining undamaged item. Please get approval before shipping.

You will be notified via e-mail of your replacement, refund, or credit, once we've received and processed the returned item(s).  If an item is reported as damaged you may be asked to send us pictures of the item. If replacement is required, expect a 21 day delay in some cases. Same delay may be expected for refunds. Most cases are much faster, possibly within a few days. It depends on the bank processing system.

Steam Dream Treasures
8943 NW 23rd Street
Coral Springs, FL 33065

*Please note returns of undamaged or correctly shipped items, may incur a 15 – 25% restocking fee depending on the product.